Shipping policy
Shipping Policy
Last updated: 11 September 2026
This Shipping Policy explains how orders placed through HaremTrousers.co.uk are processed and delivered.
HaremTrousers.co.uk is operated by ELLU Ltd.
UK Delivery
Standard UK delivery is FREE on all orders. There is no minimum order value.
There are no hidden charges for our standard UK delivery service.
Where faster or upgraded delivery services are available, these may be selected for an additional charge. Any additional delivery cost will be clearly displayed during checkout before you complete your purchase.
Order Processing and Dispatch
We aim to process and dispatch orders as quickly as possible.
Orders are normally processed and dispatched within 1 working day, Monday to Friday, excluding UK public holidays.
During exceptionally busy periods or circumstances outside our reasonable control, dispatch may occasionally take longer.
Once your order has been dispatched, delivery time will depend on the delivery service used and the destination.
UK Delivery Times
Standard UK delivery is normally estimated to arrive within 3–5 working days after dispatch.
Delivery times are estimates and are not guaranteed unless a particular delivery service is expressly described as guaranteed.
Postal or courier delays can occasionally occur due to circumstances outside our reasonable control.
If your order is taking significantly longer than expected to arrive, please contact us and we will be happy to help.
International Delivery
We offer international delivery to selected destinations.
Where international delivery is available, the available delivery services and applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
International delivery times vary depending on the destination and delivery service selected.
Customs, Import Duties and Taxes
Orders are dispatched from the United Kingdom.
International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
Unless we expressly state otherwise, any import duties, taxes or customs charges imposed by the destination country are the responsibility of the customer.
Customs processing may occasionally delay international deliveries. These delays are outside our reasonable control.
Delivery Address
Please make sure that the delivery address supplied when placing your order is complete and accurate.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible at contact@haremtrousers.co.uk.
We will try to correct the address before dispatch where possible, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.
Lost or Delayed Orders
If your order has not arrived within the expected delivery period, please contact us at:
Please provide your order number and delivery details so that we can investigate.
Where appropriate, we will contact the relevant postal or courier service.
If an order is confirmed as lost, we will work with you to provide an appropriate replacement or refund.
Your statutory rights are not affected.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible.
Please provide your order number and details of the damage. Photographs may be helpful so that we can investigate and resolve the problem quickly.
Where goods are damaged, faulty or not as described, your statutory rights are not affected.
Undeliverable or Returned Parcels
If a parcel is returned to us because the delivery address provided was incorrect or incomplete, or because delivery could not be completed, please contact us.
We will explain the available options and any additional delivery charge that may apply before sending the parcel again.
Returns and Refunds
If you wish to return an order, please see our Returns & Refunds Policy for information about your cancellation rights, our 30-day returns policy, return postage and refunds.
Nothing in this Shipping Policy affects your statutory rights.
Contact Us
If you have any questions about shipping, dispatch or the delivery of your order, please contact us:
HaremTrousers.co.uk is operated by ELLU Ltd
Cogie Hill Crossing
4 Island Lane
Winmarleigh
Preston
PR3 0LB
United Kingdom
Email: contact@haremtrousers.co.uk
Telephone: +44 7484 784627
Company Registration Number: 09626651
VAT Registration Number: GB259700684
Registered in: England and Wales