Privacy policy

Privacy Policy

Last updated: 10 September 2026

This Privacy Policy explains how HaremTrousers.co.uk collects, uses, stores and shares your personal information when you visit our website, contact us or make a purchase.

HaremTrousers.co.uk is operated by ELLU Ltd trading as HaremTrousers.co.uk.

1. Who We Are

For the purposes of UK data protection law, the data controller is:

ELLU Ltd
Trading as HaremTrousers.co.uk

Cogie Hill Crossing
4 Island Lane
Winmarleigh
Preston
PR3 0LB
United Kingdom

Email: contact@haremtrousers.co.uk
Telephone: +44 7484 784627
Company Registration Number: 09626651
VAT Registration Number: GB259700684

2. Personal Information We Collect

Depending on how you use our website, we may collect personal information including:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and purchase information
  • Payment and transaction information
  • Information you provide when contacting us
  • Returns, refunds and customer-service information
  • IP address
  • Browser and device information
  • Information about how you interact with our website
  • Cookie and similar technology information
  • Marketing preferences

We only collect information that is reasonably necessary for operating our online store, processing orders, providing customer service, complying with our legal obligations and improving our services.

3. How We Collect Your Information

We may collect personal information directly from you when you:

  • Place an order
  • Create or use a customer account
  • Contact us
  • Request a return or refund
  • Subscribe to marketing communications
  • Complete a form on our website
  • Interact with our website

Certain technical information may also be collected automatically through cookies and similar technologies when you visit our website.

We may receive information from service providers involved in operating our store, processing payments, delivering orders or providing other services to us.

4. How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfil your orders
  • Take and verify payments
  • Arrange delivery
  • Send order confirmations and delivery information
  • Process returns and refunds
  • Respond to questions and customer-service requests
  • Detect and prevent fraud or misuse
  • Maintain appropriate business, accounting and tax records
  • Operate and secure our website
  • Improve our website, products and services
  • Comply with our legal and regulatory obligations
  • Send marketing communications where we are permitted to do so

We do not sell your personal information.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to fulfil an order or take steps at your request before entering into a contract.

For example, we need your name and delivery address to send an order to you.

Legal obligation – where we need to process or retain information to comply with a legal requirement, such as accounting, tax or consumer-protection obligations.

Legitimate interests – where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

Our legitimate interests may include operating and improving our business, providing customer service, maintaining website security, preventing fraud and understanding how customers use our website.

Consent – where we have asked for your consent, for example for certain marketing activities or non-essential cookies where consent is required.

Where we rely on consent, you may withdraw your consent at any time.

6. Payments

Payments made through HaremTrousers.co.uk are processed using secure third-party payment services.

Payment providers may collect and process information necessary to authorise and complete your transaction.

We do not receive or store your complete payment card details.

The payment provider's own privacy terms may also apply to information that it processes.

7. Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce platform that enables us to operate HaremTrousers.co.uk and may process personal information on our behalf or as otherwise described in its applicable privacy documentation.

Information may be processed through Shopify's systems in order to provide services such as our storefront, checkout, order management, fraud prevention and other ecommerce functionality.

8. Sharing Your Personal Information

We may share personal information where reasonably necessary with organisations that help us operate our business.

These may include:

  • Shopify and ecommerce service providers
  • Payment processors
  • Banks and payment networks
  • Royal Mail, couriers and other delivery providers
  • IT, website and hosting providers
  • Email and communications providers
  • Analytics providers
  • Professional advisers, including accountants
  • Government, regulatory, tax or law-enforcement authorities where required by law

We only share information that is reasonably necessary for the relevant purpose.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

9. International Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections are in place as required by applicable UK data protection law.

Depending on the destination and service provider, these protections may include UK adequacy regulations or appropriate contractual safeguards.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting, tax and regulatory obligations.

Different types of information may therefore be retained for different periods.

For example, information relating to purchases and financial transactions may need to be retained for several years to meet accounting and tax requirements.

When personal information is no longer reasonably required, we will delete it or otherwise dispose of it securely where appropriate.

11. Marketing Communications

Where permitted by law, we may send you information about our products, promotions or other news from HaremTrousers.co.uk.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an order or customer-service request.

12. Cookies and Similar Technologies

HaremTrousers.co.uk uses cookies and similar technologies to operate the website and, where applicable, understand website usage, remember preferences and support analytics or marketing activities.

Some cookies are necessary for the website to function correctly.

Where required by law, non-essential cookies and similar technologies will only be used after obtaining the appropriate consent.

You can manage available cookie preferences through the cookie controls provided on our website.

Your browser may also allow you to block or delete cookies, although doing so may affect some website functionality.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights relating to your personal information.

These may include the right to:

  • Ask for access to personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict the processing of your information in certain circumstances
  • Object to certain processing
  • Receive certain personal information in a portable format
  • Withdraw consent where processing is based on your consent

These rights do not apply in exactly the same way in every situation and some are subject to legal exemptions.

If you would like to exercise a data protection right, please contact us at:

contact@haremtrousers.co.uk

We may need to verify your identity before responding to a request.

Your Right to Object

Where we process your personal information on the basis of legitimate interests, you may have the right to object to that processing.

You also have the right to object to the use of your personal information for direct marketing.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information about making a complaint is available from the ICO.

15. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

16. Children's Privacy

HaremTrousers.co.uk is a general online clothing store and is not intended to collect personal information directly from children who are not legally able to make purchases independently.

If you believe that a child has provided personal information to us inappropriately, please contact us.

17. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of websites that we do not operate. We recommend reviewing the privacy policy of any third-party website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or the way we process personal information.

The latest version will be published on HaremTrousers.co.uk.

The date at the top of this policy shows when it was last updated.

19. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, or if you wish to exercise your data protection rights, please contact us:

ELLU Ltd trading as HaremTrousers.co.uk
Cogie Hill Crossing
4 Island Lane
Winmarleigh
Preston
PR3 0LB
United Kingdom

Email: contact@haremtrousers.co.uk
Telephone: +44 7484 784627
Company Registration Number: 09626651
VAT Registration Number: GB259700684